How a Charter project works.
We start with a fixed-scope first project, measured against an agreed baseline. After launch, our monthly service runs it, improves it and reports on it.
01
Learn
We spend time with the people who do the work. We map what happens, where it stalls, and which tools you already use.
02
Measure
Before we build anything, we record a baseline you agree with: hours spent, response times, missed work or errors.
03
Build
We agree a fixed scope and a fixed fee for a first project aimed at your biggest problem. We connect it to your existing tools where they allow it.
04
Run
It goes live with your team in control. We monitor it, fix what goes wrong and improve it as your business changes. Every month you get a short report comparing the numbers with your baseline, with what we changed and what we plan next.
The first project
Fixed scope, fixed fee, clear targets.
You know the scope, the fee and the target before work begins. Discovery is included in the project fee.
01
Scope
One defined problem, agreed in writing.
02
Fee
Fixed, and quoted in writing once the scope is agreed.
03
Measure
A baseline before launch, measured the same way after.
The monthly service
After launch, we keep it running.
AI systems need ongoing attention as your business changes. The monthly service covers monitoring, fixes, updates and reporting.
- 01Monitoring and fixes
- 02Updates when your prices, staff or rules change
- 03A monthly report against your baseline
The monthly report
What each report covers.
Every report follows the same structure.
- Baseline
- The measure we agreed before launch
- This month
- The same measure, taken the same way
- Change
- The difference, in hours, response times or errors
- What we did
- The fixes and improvements made that month
- What's next
- What we will change or extend next
FAQ
Frequently asked questions.
Can't find your question? Email us and our team will reply.
Start with the work that costs you most.
In a 20-minute call we'll identify where AI would make the biggest measurable difference to your business, and tell you if it wouldn't. There is no charge and no commitment.